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Washington Hospital
Investing in the health of the community

How advertising gave a hospital back its future.

To avoid closure, Washington Hospital was ordered to carry out extensive seismic upgrades and expand its capacity to provide life-saving services.

 

To achieve that end, we were tasked with persuading two-thirds of the residents of Alameda County, California to approve a $190 million bond measure. Here's the rub: we discovered that 43% of the electorate used a competitor (Kaiser) and therefore may well have viewed the hospital as being unnecessary. 

"Properly practiced creativity can make one ad do the work of ten."

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Bill Bernbach

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The local community built Washington Hospital once already. In 1948, residents formed the district and voted to tax themselves to fund it, opening its doors a decade later to a town of just 18,000 people.

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That community has since grown past 300,000 and diversified significantly. To rally them, we turned the notion of what it meant to be a "shareholder" inside out. Instead of treating Kaiser patients as an unreachable audience, the campaign evoked civic pride, and supported it with hard proof of its value.

To drive the "Shareholder" message home, we featured a charming cross-section of people who live in the community, with each of them celebrating collective ownership across billboards, full-page local press, and TV ads.

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  • Performance: A 70% supermajority of the electorate put their faith in Washington Hospital by voting "yes" on Measure FF.

  • Fame: Washington Hospital has been named one of America’s 100 Best Hospitals by Healthgrades — a distinction it has now sustained for nearly a decade, most recently earning a 2026 Healthgrades Patient Safety Excellence Award placing it in the top 10% of U.S. hospitals for safe, high-quality care.

  • Market Value:  A 240,000-square-foot Advanced ER, Intensive Care, and Coronary Care Unit was completed in 2018.

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Source: The Mercury News. Healthgrades.

Healthcare Branding

"I am profoundly grateful for the community's unwavering faith and support. It is their trust that has enabled this hospital to grow, evolve, and remain a true local treasure"

  Nancy Farber, CEO 

Services

Brand Strategy

Qual & Quant Research

TV, Print, Outdoor, Digital

Media Planning & Buying

Design & Visual Identity, Website

Client

Nancy Farber, CEO

Tina Nunez

Chris Brown

Tiffany Rowe

Collaborators

Tim Hannell, Art Director 

Randy Hibbitts, Copy Writer

Kelly Guyton, KG Media

See other work

Be a charming guest,
not an aggressive tout.

© WHITTY WORLDWIDE 1999 - 2026 LEGAL STUFF

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