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Washington Hospital
Investing in the health of the community

How advertising gave a hospital back its future.

In 1948, a small group of local farmers and shopkeepers in Alameda County, California, voted to tax themselves to fund a tiny hospital for a town of just 18,000 people. They didn’t wait for a state handout; they simply built what they needed to protect their families.

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By the early 2000s, that small town had grown into a bustling, deeply diversified county of over 300,000 people. It was during this period of rapid expansion that Washington Hospital was legally ordered to carry out extensive seismic upgrades and expand its capacity to provide life-saving emergency services. To avoid closure, the hospital would have to persuade a 70% supermajority of the local electorate to approve a $190 million bond measure.

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Therein lay the rub. Nearly half the county —43%— used a massive health care competitor, Kaiser, and viewed Washington Hospital as someone else’s concern.

To win over a county that belonged to Kaiser, we didn't frighten people with statistics or lecture them on civic duty. Instead of asking for a handout, we invited residents to claim their rightful inheritance.

 

To drive this message home, we bypassed fragmented digital channels and launched a dominant, heavy analog footprint. We filled the county with full-page press and commanding billboards — featuring a charming, honest cross-section of the community celebrating collective pride and real ownership:

The long-term value of that shared ownership is best measured by the numbers it left behind:

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  • Performance: A 70.4% supermajority of the electorate put their faith in Washington Hospital by voting "yes" on Measure FF.

  • Fame: Washington Hospital has been named one of America’s 100 Best Hospitals by Healthgrades — a distinction it has now sustained for nearly a decade, most recently earning a 2026 Healthgrades Patient Safety Excellence Award placing it in the top 10% of U.S. hospitals for safe, high-quality care.

  • Market Value:  A 240,000-square-foot Advanced ER, Intensive Care, and Coronary Care Unit was completed in 2018.

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Source: The Mercury News. Healthgrades.

Healthcare Branding

"When these projects are completed, our community will be the Proud Owners of a comprehensive, advanced hospital that is structurally sound and ready to serve our residents for generations to come."

  Nancy Farber, CEO 

Services

Brand Strategy

Qual & Quant Research

TV, Print, Outdoor, Digital

Media Planning & Buying

Design & Visual Identity, Website

Client

Nancy Farber, CEO

Tina Nunez

Chris Brown

Tiffany Rowe

Collaborators

Tim Hannell, Art Director 

Randy Hibbitts, Copy Writer

Kelly Guyton, KG Media

See other work

Be a charming guest,
not an aggressive tout.

© WHITTY WORLDWIDE 1999 - 2026 LEGAL STUFF

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